Privacy policy

What we collect

When you sign in with Google we receive your name and email address. When you send a booking request we store your name, mobile number, your location (typed area or address, and a map pin if you choose to share it), the car and dates you chose, any promo code, and any message you add. Around pickup and return we also store the photos you take of the car and the odometer reading you type. To verify you, we also store photos of your driving licence and Aadhaar card and a selfie that you upload on the Verify page. The selfie is shown as your profile picture. Documents are kept in a private, access-controlled store: only the Rydenest team can open your licence and Aadhaar. A host (the owner of a car or bike you have booked) can see only your selfie, and only for a confirmed or running booking, to match your face at handover. Hosts never receive your phone number, and you never receive theirs; messages between you go through in-app chat.

How we use it

We use this information only to handle your booking, contact you about it, show you your booking history verify the customer at handover and return, record the car’s condition, and, if you choose to write one, display your review (first name only). We do not sell your data.

Where it is stored

Data is stored with our database provider (Supabase). Access is restricted: customers can see only their own bookings and documents, and trip photos can be viewed only by Rydenest.

Your choices

We keep booking records for as long as needed for billing, damage and legal purposes. To ask for your data to be corrected or deleted, message us on WhatsApp or call the numbers on the Contact page.