Terms and conditions
Identity verification
Before your first booking you must upload your driving licence, Aadhaar card and a selfie on the Verify page. Rydenest checks them and may reject unclear or mismatched documents. Your selfie is used as your profile picture and is shown to the host only to match your face at handover. You must still show your originals at pickup.
Keep it on the platform
Hosts and customers talk only through the in-app chat. Sharing phone numbers, emails, links or payment details, or arranging payment or rentals outside Rydenest, is not allowed and can lead to cancellation and a ban. All payments go to Rydenest only.
Offers and discounts
Sale offers, long-stay discounts and referral or promo codes cannot be combined: you get the single best discount available. Rydenest may start or end offers at any time; a booking keeps the price shown when it was requested.
Fines, tolls and challans
Traffic fines, tolls and parking charges incurred during your trip are your responsibility, even if they reach us after the trip. We may add them to your booking and collect them from you.
Helmets (bikes)
Riding without a helmet is illegal. Bring your own helmet; Rydenest does not guarantee that one is provided.
Who can rent
You must hold a valid driving licence for the vehicle and be able to show your original driving licence and Aadhaar card at pickup. Rydenest may refuse a rental if the documents cannot be verified.
Booking, availability and hours
Bookings can be requested on this website 24×7. A request is confirmed only after the 50% advance is received and Rydenest approves it. Pickup and return are at the Rydenest pickup point shown on the Contact page, unless delivery is agreed.
Payment
Advance: 50% of the rent, paid by UPI to the UPI ID shown on the booking page. Balance: the remaining rent plus any extra kilometre charge, late fee, damage, fine or other charges is paid after the car is returned, before the trip is closed. No security deposit is taken.
Cancellation
The advance is non-refundable.
Verification code and photos
About 30 minutes before pickup, your 6-digit pickup code and the photo section appear in My Bookings. You must show the code to Rydenest at handover and take live photos of the car (all sides, interior and the odometer, with the reading typed in). The same applies before return, with a separate return code. Photos are visible only to Rydenest and are used as proof of the car’s condition.
Kilometre limit and extra charges
250 km per day is included. Extra kilometres are charged at the rate shown for each car (₹10/km for Baleno and Swift, ₹30/km for Thar ROXX), based on the odometer at handover and at return.
Late returns
If the car is returned more than 60 minutes after the booked return time, a late fee of 15% of the rent applies. To keep the car longer, ask Rydenest to extend the booking before the return time; extra days are charged at the booking’s daily rate and are subject to availability.
Accident and damage
Any accident or damage during the rental period is entirely the customer’s responsibility. Rydenest will obtain a repair quotation from the car’s authorised showroom, and the customer pays the repair cost as per that quotation, plus the daily rent for the days the car is off the road for repair.
Traffic fines, tolls and fuel
Challans, tolls, parking and any other fines during the rental are the customer’s responsibility. Return the car with the same fuel level it had at handover; any shortfall is charged.
Delivery
Delivery to your location is available on request for an extra charge, which Rydenest confirms with you before delivery. The charge is added to the final bill.
Offers
Promo codes give the stated percentage off the rent and may be paused or expire at any time. One code per booking.
Cities and pickup places
Cars are listed in different cities. You collect and return the car at the pickup place of that car, shown as an area when you book and as the exact address in My Bookings once your booking is confirmed. Some cars belong to hosts; payments for every booking always go to Rydenest.
Bikes and scooters
The same terms apply to bikes and scooters. The rider must hold a licence valid for the type of two-wheeler, wear a helmet at all times, carry no more than the permitted number of riders, and not use the bike for stunts, racing or deliveries. The kilometre allowance and extra-km rate are shown on each bike.
Use of the car
The car must be driven only by the customer named in the booking, must not be used for any illegal purpose, and must be returned in the condition it was handed over, apart from normal wear.
Terms for hosts
These apply to car owners who list a car through Rydenest.
Eligibility and documents
You must be the owner of the car. You provide your ID, the car’s RC, a valid insurance policy and a valid PUC certificate. Rydenest verifies them before a car is published and may ask for updated documents. A car with expired insurance or PUC must not be rented and will be paused.
Price and your share
Rydenest decides the daily rent, the kilometre allowance and the extra-km rate for your car. You earn the agreed share of each completed trip (70% unless we agree a different percentage with you in writing) on the rent, extra-km charge and late fee. The share is fixed when the booking is made.
Payments to you
Customers pay Rydenest. Your earnings for a trip count once the customer has paid in full and Rydenest has closed the trip. Earnings for a calendar month are paid by UPI to the UPI ID on your host profile after the month ends. Delivery charges, fines and damage recoveries are not part of the share and are settled separately.
Handover and return
You (or someone you appoint) hand over and take back the car. At handover, check the customer’s original driving licence and Aadhaar, ask for their 6-digit code and enter it in the Host page, check the odometer photo against the car, and enter the odometer reading and fuel level. Do the same on return. Customers’ photos of the car are visible to you for your cars.
Keeping the car ready
Keep the car clean, roadworthy, insured and fuelled to the level agreed. Tell Rydenest at once if the car is unavailable; do not cancel confirmed bookings.
Accidents and damage
The renter is responsible for accidents and damage during the rental under the customer terms. Rydenest arranges the repair quotation from the car’s showroom and recovers the cost from the renter. Rydenest does not guarantee insurance cover or recovery, and does not insure your car.
Pausing or leaving
You can ask Rydenest to pause or remove your car at any time; confirmed bookings must still be honoured. Rydenest may pause or remove a car or host account for safety, document or conduct reasons.